Privacy Policy - Ghana Duty Checker

1. Introduction

Ghana Duty Checker ("we", "us", "our") operates ghduty.com. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our Service.

By using the Service, you consent to the data practices described in this policy.

2. Information We Collect

Account Information: When you register, we collect your first name, phone number, email address, and an encrypted password.

Calculation Data: We store your vehicle duty calculations, including vehicle details (make, model, year, VIN if provided), cost values, and duty breakdowns.

Payment Information: Payment transactions are processed by Paystack. We store the transaction reference, amount, and token count purchased. We do not store your credit card numbers, Mobile Money PINs, or bank details.

Usage Data: We automatically collect basic usage data through Google Analytics, including pages visited, time spent, device type, and general geographic location. This data is anonymized and used to improve the Service.

3. How We Use Your Information

We use your information to:

Create and manage your account
Process token purchases and maintain your token balance
Perform and store duty calculations
Generate PDF duty reports
Send account-related emails (verification, password reset)
Improve the Service and fix issues
Prevent fraud and abuse

We will never sell, rent, or trade your personal information to third parties for marketing purposes.

4. Third-Party Services

We use the following third-party services:

Supabase — Cloud database and authentication (stores your account and calculation data securely)
Paystack — Payment processing for token purchases (handles all financial transactions; PCI DSS compliant)
Google Analytics — Anonymous website usage analytics
VIN Decoder API — Vehicle identification lookup (only the VIN is transmitted; no personal data)
Tawk.to — Live chat support widget

Each of these services has its own privacy policy governing the data it processes.

5. Data Security

We take reasonable measures to protect your personal information:

Passwords are hashed using industry-standard algorithms (never stored in plain text)
All data transmission uses HTTPS/TLS encryption
Database access is protected by Row-Level Security (RLS), ensuring users can only access their own data
Token operations use atomic database functions to prevent race conditions

No method of transmission over the Internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

6. Data Retention

Your account data, calculation history, and transaction records are retained for as long as your account is active. If you request account deletion, we will remove your personal data within 30 days, except where required to be retained by law or for legitimate business purposes (e.g., payment records).

7. Your Rights

You have the right to:

Access your personal data stored by us
Correct inaccurate information in your account
Delete your account and associated data
Export your calculation history

To exercise any of these rights, contact us at support@ghduty.com.

8. Cookies & Local Storage

The Service uses browser cookies and local storage for:

Authentication session management (keeping you logged in)
Google Analytics tracking (anonymous usage data)

We do not use advertising cookies or third-party tracking cookies. You can disable cookies in your browser settings, but this may affect the functionality of the Service.

9. Children's Privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal data, please contact us and we will take steps to delete such information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of the Service after changes constitutes acceptance of the revised policy.

11. Contact Us

For questions about this Privacy Policy or your data, contact us at:

Email: support@ghduty.com

You can also reach us via live chat on our Support page.